The end of January often feels like a quiet reset. The year is no longer brand new, routines are returning, and attention shifts from plans to practical action. It’s an ideal time to review how prepared we really are — especially when it comes to medical emergencies. 

Knowing the right telephone helplines to call can save time, reduce panic, and, in serious situations, save lives. 

Triple Zero — Emergency Services (000) 

Call Triple Zero (000) immediately if someone is seriously injured, unresponsive, having trouble breathing, or showing signs of stroke or severe bleeding. This number connects you to Ambulance Victoria, police, and fire services. 

• For people with hearing or speech impairment, use TTY 106. 

• Triple Zero is for life-threatening emergencies only. 

Nurse‑on‑Call & Healthdirect 

If you’re unsure whether an emergency is life-threatening, you can speak with a registered nurse for advice: 

• Nurse-on-Call Victoria — 1300 60 60 24: Available 24/7 for guidance on symptoms, injuries, and when to seek hospital care. 

• Healthdirect — 1800 022 222: Nationwide nurse-led helpline, perfect for after-hours advice or non-urgent concerns. 

These services can guide you on whether to manage care at home or seek professional attention. 

Victorian Virtual Emergency Department 

When you need urgent care that isn’t immediately life-threatening, the Victorian Virtual Emergency Department allows you to consult with emergency clinicians via video from home. Clinicians advise whether to visit a hospital or manage symptoms safely at home. 

Mental Health & Specialist Support 

Medical emergencies aren’t always physical. Here are key mental health and specialist helplines in Victoria: 

Combine Helplines With First Aid Training & Kits 

Knowing which helplines to call is just one part of preparedness. Pair this knowledge with first aid skills and a well-stocked first aid kit for the best outcomes. 

At Emergency First Aid, we provide: 

• Nationally accredited first aid courses across Victoria 

• Practical training in CPR, emergency response, asthma & anaphylaxis management 

• High-quality first aid kits & supplies for homes, workplaces, and public spaces 

Save These Numbers Now 

• 000 — Emergency services (Ambulance Victoria, Police, Fire) 

• 106 (TTY) — For hearing or speech impaired 

• 1300 60 60 24 — Nurse-on-Call Victoria 

• 1800 022 222 — Healthdirect Helpline 

• 13 11 26 — Poisons Information Centre 

• 13 11 14 — Lifeline 

• Victorian Virtual ED — Video consultations with emergency clinicians